Frequently Asked Questions about selling your house

What are the fees for placing an advertisement?

You only pay for the advertisements that you have online. There is no annual fee for using the platform, and there are no registration fees. Micazu also does not charge any contribution if you successfully sell your house through Micazu. This means we do not ask for a commission based on the selling price.

• Private individual: € 10 per ad per month (excluding VAT), regardless of the asking price
• Estate agent: € 5 per ad per month (excluding VAT) for up to 10 properties, regardless of the asking price. For more than 10 properties, custom pricing starting from € 3 per ad per month (excluding VAT), regardless of the asking price

There is no limit to the number of houses you can sell. You pay a fixed amount per month per house/advertisement.

How can a potential buyer contact me?

Your advertisement features a contact form where potential buyers can ask their questions. You can find these questions in the inbox of your management area. From this inbox, you can also provide answers.

Can a potential buyer make an offer through Micazu?

A potential buyer can get in touch with you and then make an offer. If it is a serious offer, you can update the status of your advertisement to "under offer". This will be visible on the advertisement itself.

Whichsteps does Micazu take when I have accepted an offer from a buyer?

Micazu is a platform to bring together the buyer and seller. After bringing both parties together, Micazu's role ends. It is then the responsibility of the seller and buyer to take the next steps themselves. As a seller, you need to draft a sales contract, communicate with the sollicitor, any real estate agent involved, etc., on your own.

I want to sell my house through a real estate agent, is that possible?

Yes, you can sell your house through a real estate agent on our platform. In that case, the real estate agent needs to register as a seller with us.

Can I (continue to) rent out my house while it is for sale?

Yes, you can (continue to) rent out your house for the duration it is on the market. However, you need to consider the rental bookings and ensure they do not overlap with the sale process.

What happens to my advertisement when the house is sold?

Congratulations on selling your house! To stop your advertisement, go to your advertisement in the management area. There you'll see the option to deactivate your advertisement. The already paid fees for the current month will not be credited. There will be no more advertisement fee for the following month.

How do I pay for my advertisement and what about VAT?

When registering your advertisement, you agree to automatic direct debit. The costs of your advertisement will be deducted on the first day of each month. Automatic direct debit can be done via iDEAL, Credit Card, or Bancontact.

The cost of your advertisement is exclusive of VAT. As Micazu provides internet services that qualify as electronic services, the VAT rate applicable in the country of residence of the sellers within the EU will be charged on all services provided by Micazu. If you reside outside the EU, we will not charge VAT.

How do I cancel my advertisement?

Has your house been sold or do you no longer want your advertisement to be online? Then you can change the status or delete the advertisement. This can be done in the management area under "Status" and "Advertisement". The advertisement costs are due at the beginning of the month. No refund is given for the remaining days of the month. If you cancel your advertisement before the first day of the month, you will not be charged for the following month.

What should I do if I forgot my password?

To request your login details again, go to the sales environment login page.  

Click 'Forgotten?' at the password entry field. On the next page, you can enter your e-mail address, and new login details will be sent to you by e-mail.

Naturally, we advise you to use a secure password. What is a good password? Always make a combination of the following characters:  

• Lower case letters (a-z)
• Uppercase letters (A-Z)
• Numbers (0-9)
• Special characters (such as: #$%&*?)