Frequently asked questions

Sometimes, you simply have no choice but to cancel your booking. But before you do, it is important to know whether or not your booking has been accepted by the host. 

Booking not yet accepted:
If your booking has not yet been accepted by the host, then you can simply inform them in writing (via the 'Ask' button) about your cancellation and state the reason why you need to cancel. The host will then cancel the booking in the system for you. 

Booking already accepted:
If your booking request has been accepted but you have not yet signed a rental agreement, you must notify the host in writing (by email) about your cancellation and state the reason why you want to cancel. 

If your booking request has been accepted and you have already agreed to a rental agreement with the host, then the cancellation conditions stated in the rental agreement shall apply. If you have holiday cancellation insurance, the conditions as stated in your policy shall apply. 

After you have informed the host in writing (by email) about your cancellation, they will then cancel your booking in the system via their Micazu account, after which you will receive confirmation of your cancellation by email from Micazu. Your cancellation will then be complete.

There are various ways you can search on the Micazu homepage. For example, you can search by country, region or date. You can also click on the "Advanced search" button to search by type of accommodation, desired facilities, the inclusion of a private swimming pool or proximity to the sea.

Have you found your dream holiday home? Then it's easy to make a booking, and you can see the availability and prices in the calendar on the listing. Simply click on the desired arrival and departure dates in the calendar and you will be able to see the prices and immediately make a booking request. The host will be notified of your request by text message and email and will then contact you as soon as possible to confirm your booking.

The host will then contact you (by mail or telephone) to send you their rental conditions with the necessary information about payment, key transfers and other important matters. This means that you pay directly to the host. Of course, we thoroughly check every host so that you can book with peace of mind.

If you have a question about a holiday home, you can easily ask the host. Simply click the ‘Ask the host a question’ button in the listing.

The host will receive your question by text message and email and will respond as quickly as they can so that you can then proceed with your booking.

Rental prices are determined by the hosts themselves. Some hosts have an all-inclusive price with no additional costs, while other hosts have added additional costs (such as final cleaning, tourist taxes or a deposit).

These additional costs will be shown on the listing in the rates section under the heading ‘Extras’. As a result, the total rental price can vary depending on the specific booking (for example, if you travel as a large group). The correct total rental price will be of course shown on the booking form so that you know the full amount that you have to pay to the host for your desired length of stay.

On Micazu, hosts provide information through the platform, allowing you to find and directly book a holiday home with the host. The host independently uploads all information about their holiday home to our website.

Micazu only forwards your booking request and has no involvement in (or knowledge of) the potential rental transaction and payment that may or may not take place between renter and host. Essentially, Micazu solely offers an advertising platform (similar to a newspaper or magazine) for holiday home hosts, enabling them to present their property optimally and connect with interested renters.

Of course, all listings are thoroughly checked before going online. Additionally, our payment provider conducts a fraud check, including verifying the host's identity. Only after we give approval can the holiday home be published online, ensuring that renters can book with peace of mind.

If any unusual or suspicious details appear in the listing, we will contact the host for clarification. Similarly, if renters file complaints about specific holiday homes, we will also reach out to the host. If multiple complaints arise, the listing will be removed from the website.

If you have any doubts about a holiday home or host, please contact our customer care team at [email protected].

Micazu brings supply and demand together. We offer sellers of holiday homes a platform to get in touch with potential buyers. After bringing both parties together, the buyer and seller are responsible for taking the next steps themselves, without further interference by Micazu. 
 
Do you have questions or are you interested in a holiday home? Then use the 'Contact the seller' button to open the contact form and write your questions to the seller and/or make an offer. The contact form is included in the sales advertisement. 

The sales advertisement is created by the seller, who selects the photos, writes the texts and sets the selling price. There are no hidden costs during the sales process and as a buyer you pay nothing to Micazu.  

Micazu has no influence or control over the content of a sales ad, nor the price. However, before we put every advertisement online, we manually check the authenticity of the ad, the reliability of the seller and other important details. This makes Micazu a reliable platform for anyone who wants to buy or rent a holiday home.  

Do you have any questions for Micazu? Our Customer Care team is at your service every working day from 09:00 to 17:00 to answer your questions and solve your problems.

Once your booking request has been accepted by the host, you will receive a confirmation email from Micazu. This email usually includes a link to pay safely and securely online. If this option is missing, you’ll need to arrange the payment directly with the host. Further details about your stay – such as the exact address, directions, and key exchange – should also be discussed directly with the host.

How do I pay the host?

1. Pay online
We work with Online Payment Platform to allow you to pay securely using payment methods such as credit card, iDEAL and Mister Cash.

If you make your payment via Pay online, you will receive emails from Micazu with the relevant links so that you can make a secure online payment.

Tip: Create a free My Micazu account, then you have a complete overview of your payments and can also pay via My Micazu. 

2. Payment directly to the host

Hosts who do not (yet) use the Pay online option, will arrange the method of payment directly with you. The host will let you know how to pay.

If you don't want any hassle at the airport, once your booking request has been accepted, you can also book a rental car through our partner Sunny Cars. Reserve an affordable rental car through our car rental page, with no hidden costs, reservation fees or credit card fees!

That's great to hear, and it's good to know that your interest has been sparked! To rent out your holiday home on Micazu, visit micazu.com/renting/ to find everything you need to know and to sign up. Once registered, you can immediately start creating your own listing on Micazu. The more attractive and enticing your listing is, the higher your chances of getting bookings.

We wish you lots of success and hope to welcome you to our platform soon!

Of course, you can choose to take out Short-Term Cancellation Insurance with your booking request. We work together with Allianz Global Assistance wherever you take out the insurance. Do you already have an accepted booking request but no Kortlopende Annuleringsverzekering closed? Then it is still possible to take out a Kortlopende Annuleringsverzekering exit.

With this temporary cancellation insurance you are well insured for cancellation, delay and trip interruption. Also valid for last-minute trips!

In the search bar, type the name of the country, region or town where you are looking for holiday homes.

Click on the button Show holiday homes on map which appears at the bottom of the screen (if you click on Fullscreen map, the map expands over the entire screen). In mobile view, click on the Map button. You will see blue markings on the map. Each blue mark is a holiday home. When you click on a marker, you will see a photo and a short description of the holiday home. By clicking on the photo, you will be redirected to the listing of this house.

This way you can see all the holiday homes that are close to each other in a well-arranged way.

Micazu does not send invoices to renters.

However, every renter does receive the following messages;

Confirmation reservation request

If the payment was made via our online payment platform;

• Confirmation deposit to host
• Confirmation of the remaining payment to the host
• Or confirmation of full payment to the host

Do you have a My Micazu account?

• Here you will find a proof of payment per booking
• Go to the overview of your bookings via My bookings

Then click on View booking

Then click on Print receipt