Frequently asked questions

Who is Micazu?


Micazu is the largest Dutch marketplace for private holiday home rentals. On Micazu, you can choose from over 9,500 holiday homes in more than 50 countries. You also book directly from the property owner, so you will both know exactly what to expect and the cost is often a lot cheaper. 

Micazu started in 2010 because we saw that Dutch property owners who wanted to rent out their holiday homes were very much in the clutches of the then (traditional) rental companies. We wanted to provide an alternative and give owners more freedom and control over the rental of their own holiday homes. Because who can describe a house better than the owner themselves?

The owners create their own listing on Micazu. They post their best photos and videos, write the text, determine the rental prices and changeover days and provide a personal description of their property and the surrounding area. They also explain who they are and why they bought the house in question.

All of this is designed so that you can enjoy the perfect holiday. And it is often more affordable than other rental platforms because we don’t charge you any service or booking fees; our service costs you absolutely nothing, and the only person you pay is the owner of the house.

How do I cancel my booking?

Sometimes, you simply have no choice but to cancel your booking. But before you do, it is important to know whether or not your booking has been accepted by the owner. 

Booking not yet accepted:
If your booking has not yet been accepted by the property owner, then you can simply inform them in writing (by e-mail) about your cancellation and state the reason why you need to cancel. The owner will then cancel the booking on the system for you. 

Booking already accepted:
If your booking request has been accepted but you have not yet signed a rental agreement, you must notify the property owner in writing (by e-mail) about your cancellation and state the reason why you want to cancel. 

If your booking request has been accepted and you have already agreed a rental agreement with the property owner, then the cancellation conditions stated in the rental agreement shall apply. If you have holiday cancellation insurance, the conditions as stated in your policy shall apply. 

After you have informed the owner in writing (by e-mail) about your cancellation, they will then cancel your booking on their Micazu account, after which you will receive confirmation of your cancellation by e-mail from Micazu. Your cancellation will then be complete.

How do I book a holiday home through Micazu?


There are various ways you can search on the Micazu homepage. For example, you can search by country, region or date. You can also click on the "Advanced search" button to search by type of accommodation, desired facilities, the inclusion of a private swimming pool or proximity to the sea.

Have you found your dream holiday home? Then it’s easy to make a booking, and you can see the availability and prices in the calendar on the listing. Simply click on the desired arrival and departure dates in the calendar and you will be able to see the prices and immediately make a booking request. The property owner will be notified of your request by text message and e-mail and will then contact you as soon as possible to confirm your booking.

The owner will then contact you (by mail or telephone) to send you their rental conditions with the necessary information about payment, key transfers and other important matters. This means that you pay directly to the property owner. Of course, we thoroughly check every owner so that you can book with confidence.

Can I ask the owner a question about the property?


If you have a question about a holiday home, you can easily ask the owner. Simply click the ‘Ask the host a question’ button on the owner's profile on the listing.

The property owner will receive your question by text message and e-mail and will respond as quickly as they can so that you can then proceed with your booking.

How are the rates determined?


Rental prices are determined by the property owners themselves. Some owners have an all-inclusive price with no additional costs, while other owners have added additional costs (such as final cleaning, tourist taxes or a deposit).

These additional costs will be shown on the listing in the rates section under the heading ‘Extras’. As a result, the total rental price can vary depending on the specific booking (for example, if you travel as a large group). The correct total rental price will be of course shown on the booking form so that you know the full amount that you have to pay to the owner for your desired length of stay.

Are the reviews on Micazu real?


Every customer who has made a booking via the calendar on Micazu will be sent an e-mail asking them to review their stay after they leave. They can then rate their stay and write an explanation of their review. 

The property owner then has 14 days to respond to the review. After 14 days, the customer review will be published as part of the online listing. This way, future customers will know what was so great about the property and the surrounding area. So, all reviews on Micazu are by people who have stayed in properties booked through Micazu.

When reviewing your stay in a holiday home, we ask that you to take the following guidelines into account:

Reviews should be about the holiday home that you rented
The most useful reviews are detailed and help others make better decisions. We ask you to simply review the holiday home and leave other things out of the review.

Please respect the privacy of others
Do not include other people’s e-mail addresses, phone numbers, websites, social media accounts or other personal information in your review.

Please keep your review respectful
We expect you to write family-friendly reviews.

The following is not allowed:

  • Reviews that are obscene, defamatory, threatening, harmful or discriminatory
  • Political, religious or social commentary
  • Advertising or any other commercial content

Reviews that do not comply with our guidelines will be removed and will no longer be included in the average rating for the listing.

Does Micazu carry out any checks on property owners?


Property owners provide information through Micazu so that you can find a private holiday home and book directly from the owner. The owner will have placed all the information about their holiday home on our website themselves. 

Micazu will only send your booking request and has no further involvement with (or knowledge of) any rental transaction and payment that might take place between the customer and the property owner. In fact, Micazu simply offers a space for holiday home owners to advertise their property (similar to a newspaper or magazine) so that they can present it in the best way and reach potential customers. 

Naturally, all listings are thoroughly checked when they go online and we carry out a detailed, manual check to be sure that the person in question is actually the owner of the property. In addition, when a property owner subscribes to our service, a fraud check is also done by our payment provider. The property can only be listed once we have checked everything. This way, our customers can book with confidence. If there is anything out of the ordinary in the listing, we will contact the owner. We will also contact the owner if there are complaints from customers about a particular holiday home. If there are several complaints about a property, the listing will be removed from our website.

If you have questions about a property or host, please contact our customer care via [email protected].

Is Micazu a tour operator?


Micazu is an online platform where property owners can rent out their holiday home. Micazu is not a tour operator and simply provides an online platform where owners can advertise their properties themselves. As a customer, you will do business directly with the property owner and not with Micazu.

How is the payment arranged?


Once your booking request has been accepted by the property owner, they will contact you as quick as they can (by either e-mail or phone) to make arrangements for payment, rental conditions, key handover and other important matters.

How do I pay the host?
Once your booking request has been accepted by the host, you can pay in one of two ways: 

1. Pay online
Micazu has been offering a Pay online service since January 2021 to securely pay the host online. 

We work with Online Payment Platform to allow you to pay securely using payment methods such as credit card, iDEAL, Mister Cash and Sofort.

If you make your payment via Pay online, you will receive e-mails from Micazu with the relevant links so that you can make a secure online payment.

Tip: Create a free My Micazu account, then you have a complete overview of your payments and can also pay via My Micazu. 

Note: Not every host uses Pay online. Hosts have the choice to use this service or can choose to arrange payment directly with the customer themselves. 

2. Payment directly to the host
Hosts who do not use Pay online will make payment arrangements with you directly and will let you know which payment methods they accept.

Can I also book a rental car?


If you don’t want any hassle at the airport, once your booking request has been accepted, you can also book a rental car through our partner Sunny Cars. Reserve an affordable rental car through our car rental page, with no hidden costs, reservation fees or credit card fees!

I want to advertise my holiday home on Micazu. How do I sign up?


It is currently only possible for Dutch-speaking property owners to advertise on Micazu. This is because Micazu is a Dutch website for Dutch-speaking holiday home owners. All of our communications, including our terms and conditions and owner account pages are provided only in Dutch and therefore it is essential to understand and speak this language.

If you do speak and understand Dutch, you can sign up at www.micazu.nl/verhuren.

.

.

Contact Micazu

We strive to make searching and booking a holiday home as simple as possible. If you do have any questions or you would like more information, contact us. We will answer your question within 2 working days.

* Required fields

Micazu BV

Bargelaan 200
2333 CW Leiden
The Netherlands


K.v.K.: 34295121
BTW: 8190.64.245.B.01