Frequently asked questions

Who is Micazu?

Micazu is an online platform for vacation rentals. On Micazu you can book over 7.900 holiday homes in more than 60 countries worldwide. You book the holiday home directly from the Dutch owner. Therefore, you both know exactly what to expect. And because you book directly from the owner, it often is a lot cheaper.

How do I cancel my booking?

Micazu is an online platform that brings hosts and tenants into contact with each other. After your booking is accepted by the host you arrange all matters concerning the booking (rental contract, agreements about the payment and the key transfer) directly with the host.

Because Micazu does not play a role in the rental agreement, you also have to cancel the booking directly with the host of the holiday home. The host can then cancel the booking for you.

How do I book a vacation rental at Micazu?

On the homepage of Micazu you can search in different ways. For example you can search by country, region or city, theme or using the map. Additionally, you can click on the ‘Filter options’ to search by property type, desired features or distance from an airport or amusement park.

Have you found the house you want to book? You can use the booking calendar of the holiday home to see availability and prices. By clicking on the calendar on the desired arrival and departure date, you can directly place a booking request. 

When you have submitted all data you can press the ‘Send’ button. You have made a booking request. The owner of the holiday home will receive a message by e-mail and SMS, and will contact you as soon as possible to approve your request. When the owner approves your request the booking is final and together you can arrange the payment and other matters.

Can I ask a question to the owner of the house?

If you have any questions about the accommodation, you can ask the owner a question. You can do this by clicking on the link ‘Ask the host a question’.

The owner receives an SMS and e-mail for each question, so he or she is directly aware of your question and will contact you as soon as possible.

How are the rates determined?

Micazu does not determine the rates. It is the owners themselves who decide what rates they charge for their holiday house.

Are the reviews on Micazu real?

Yes, all the reviews on our website are real. After staying at the house, tenants who booked through Micazu, get a questionnaire about their experiences with the accommodation.

Does Micazu check the owners of the vacation rentals?

Micazu only sends your booking request and has no involvement whatsoever with (or knowledge of) any rental transaction and payment. Micazu only provides an advertising medium (such as a newspaper or magazine) to the Dutch owner of a holiday home.

Naturally, all advertisements will be closely monitored when they go online. If there is anything out of the ordinary in the advertisement, we will contact the owner. If there are complaints from tenants about a certain vacation rental we will also contact the owner. When there are several complaints about an accommodation, the advertisement will be removed from the website.

In addition, all hosts go through an ID check when they go online, performed by an external company. This makes it impossible to advertise a vacation rental under a false name.

If you have doubts or questions about an accommodation or host, we ask you to contact our helpdesk via [email protected].

Is Micazu a tour operator?

No, Micazu is not a tour operator. Micazu is an independent platform where tenants and owners of vacation rentals can contact each other.

How is the payment arranged?

Micazu is an online platform that brings tenants and owners of holiday homes into contact with each other. You book and arrange the method of payment and all matters concerning the booking directly with the owner of the holiday home.

Can I also book a rental car?

Yes, this is possible. You can book a car at our partner Sunny Cars.

I want to advertise my vacation rental on Micazu, how do I sign up?

It is only possible for Dutch speaking house owners to advertise on Micazu. The reason for this is that Micazu is a Dutch website for Dutch-speaking vacation rental owners. All our communication as well as our terms and conditions and the owner’s administration website are provided only in Dutch and therefore it is essential to understand and speak this language.

If you do speak and understand Dutch, you can sign up at



Contact Micazu

We strive to make searching and booking a holiday home as simple as possible. If you do have any questions or you would like more information, contact us. We will be happy to help you.

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Micazu BV

Oude Middenweg 17
2491 AC Den Haag
The Netherlands

K.v.K.: 34295121
BTW: 8190.64.245.B.01