Check our frequently asked questions for the answer to your question.
If your question is not here, please contact us. 

Contact Micazu

We try to make the search for your perfect holiday home and the booking process as easy as possible.
However, if you have a question or would like more information, please do not hesitate to contact us.
We will be happy to help. We will answer your question within 2 working days (Mon-Fri between 09:00 - 17:00).

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Micazu BV

Waldorpstraat 17
NL-2521 CA The Hague
The Netherlands

Open Monday - Friday 09:00 - 17:00

We are closed on the following public holidays:

Christmas: Wednesday, December 25th, 2024
Boxing Day: Thursday, December 26th, 2024

Chamber of Commerce number: 34295121
VAT-number: NL8190.64.245.B.0


Frequently asked questions

Who is Micazu?

Micazu is the largest Dutch marketplace for private holiday home rentals. On Micazu, you can choose from over 10,000 holiday homes in more than 50 countries. You also book directly from the property owner, so you will both know exactly what to expect and the cost is often a lot cheaper. 

Micazu started in 2010 because we saw that Dutch property owners who wanted to rent out their holiday homes were very much in the clutches of the then (traditional) rental companies. We wanted to provide an alternative and give owners more freedom and control over the rental of their own holiday homes. Because who can describe a house better than the owner themselves?

The owners create their own listing on Micazu. They post their best photos and videos, write the text, determine the rental prices and changeover days and provide a personal description of their property and the surrounding area. They also explain who they are and why they bought the house in question.

All of this is designed so that you can enjoy the perfect holiday. And it is often more affordable than other rental platforms because we don't charge you any service or booking fees; our service costs you absolutely nothing, and the only person you pay is the owner of the house.

Micazu is an online platform where property owners can rent out their holiday home. Micazu is not a tour operator and simply provides an online platform where owners can advertise their properties themselves. As a customer, you will do business directly with the property owner and not with Micazu.

How do I cancel my booking?

Sometimes, you simply have no choice but to cancel your booking. But before you do, it is important to know whether or not your booking has been accepted by the owner. 

Booking not yet accepted:
If your booking has not yet been accepted by the property owner, then you can simply inform them in writing (by e-mail) about your cancellation and state the reason why you need to cancel. The owner will then cancel the booking on the system for you. 

Booking already accepted:
If your booking request has been accepted but you have not yet signed a rental agreement, you must notify the property owner in writing (by e-mail) about your cancellation and state the reason why you want to cancel. 

If your booking request has been accepted and you have already agreed a rental agreement with the property owner, then the cancellation conditions stated in the rental agreement shall apply. If you have holiday cancellation insurance, the conditions as stated in your policy shall apply. 

After you have informed the owner in writing (by e-mail) about your cancellation, they will then cancel your booking on their Micazu account, after which you will receive confirmation of your cancellation by e-mail from Micazu. Your cancellation will then be complete.

How do I book a holiday home through Micazu?

There are various ways you can search on the Micazu homepage. For example, you can search by country, region or date. You can also click on the "Advanced search" button to search by type of accommodation, desired facilities, the inclusion of a private swimming pool or proximity to the sea.

Have you found your dream holiday home? Then it's easy to make a booking, and you can see the availability and prices in the calendar on the listing. Simply click on the desired arrival and departure dates in the calendar and you will be able to see the prices and immediately make a booking request. The property owner will be notified of your request by text message and e-mail and will then contact you as soon as possible to confirm your booking.

The owner will then contact you (by mail or telephone) to send you their rental conditions with the necessary information about payment, key transfers and other important matters. This means that you pay directly to the property owner. Of course, we thoroughly check every owner so that you can book with confidence.

Can I ask the owner a question about the property?

If you have a question about a holiday home, you can easily ask the owner. Simply click the ‘Ask the host a question’ button on the owner's profile on the listing.

The property owner will receive your question by text message and e-mail and will respond as quickly as they can so that you can then proceed with your booking.

How are the rates determined?

Rental prices are determined by the property owners themselves. Some owners have an all-inclusive price with no additional costs, while other owners have added additional costs (such as final cleaning, tourist taxes or a deposit).

These additional costs will be shown on the listing in the rates section under the heading ‘Extras’. As a result, the total rental price can vary depending on the specific booking (for example, if you travel as a large group). The correct total rental price will be of course shown on the booking form so that you know the full amount that you have to pay to the owner for your desired length of stay.

What to do if something goes wrong, and how do reviews work?

What should I do if something goes wrong with the rented accommodation before, during, or after my stay?
Contact the landlord, homeowner, or manager immediately if a problem arises before, during, or after your stay. If necessary, take clear photos or videos and discuss the problem in detail to find a solution.
What does Micazu do as an intermediary in case of disputes?
Micazu is an advertising platform where guests and hosts enter into rental agreements directly. We are not a party involved in the formation, execution, or settlement of rental agreements and are not responsible for refunds of (security) deposits or agreements between the guest and host.
What if I cannot reach an agreement with the host?
If it is not possible to reach a solution together, you can contact the Micazu Helpdesk in writing at [email protected]. Describe the problem in detail and attach evidence. If necessary, Micazu will hear both parties and apply due process to try to find a solution. Please note that Micazu cannot force either party to follow a specific route or method to resolve a dispute or complaint.
How does the review process work at Micazu?
If you have booked through the Micazu calendar, you will receive a request to review the holiday home after your stay. Within 30 days, you can provide ratings and comments. The host has 14 days to respond, after which the review will be posted online. This allows future guests to benefit from previous experiences.
Review guidelines at Micazu:
Review only the rented holiday home
We request that you review only the holiday home and refrain from commenting on other matters in the review
Respect the privacy of others
Do not include email addresses, phone numbers, websites, social media accounts, or similar information of others in your review. Names of third parties should not be mentioned.
Write reviews in a respectful and polite manner
Not allowed:
Obscene, defamatory, threatening, or discriminatory reviews
Political, religious, or social commentary
Advertising or commercial content
Reviews used as a form of pressure or blackmail
We encourage detailed reviews, as they help others make better decisions. Incomplete reviews or reviews that do not adhere to the guidelines will be removed and will not count towards the average rating.
Submitting a review objection:
If a host disagrees with a written review, they can submit a review objection. In this case, the review will not be published immediately. Hosts wishing to object to a written review should send a well-motivated objection by email to the Micazu Helpdesk, along with supporting evidence. There are conditions for submitting an objection, which hosts can consult in the Micazu Management Environment. Only if the objection meets the conditions will Micazu consider the objection.
Does Micazu carry out any checks on property owners?

Property owners provide information through Micazu so that you can find a private holiday home and book directly from the owner. The owner will have placed all the information about their holiday home on our website themselves. 

Micazu will only send your booking request and has no further involvement with (or knowledge of) any rental transaction and payment that might take place between the customer and the property owner. In fact, Micazu simply offers a space for holiday home owners to advertise their property (similar to a newspaper or magazine) so that they can present it in the best way and reach potential customers. 

Naturally, all listings are thoroughly checked when they go online and we carry out a detailed, manual check to be sure that the person in question is actually the owner of the property. In addition, when a property owner subscribes to our service, a fraud check is done by our payment provider. The property can only be listed once we have checked everything. This way, our customers can book with confidence. If there is anything out of the ordinary in the listing, we will contact the owner. We will also contact the owner if there are complaints from customers about a particular holiday home. If there are several complaints about a property, the listing will be removed from our website.

If you have questions about a property or host, please contact our customer care via [email protected].

How does Micazu's sales platform work? 

Micazu brings supply and demand together. We offer sellers of holiday homes a platform to get in touch with potential buyers. After bringing both parties together, the buyer and seller are responsible for taking the next steps themselves, without further interference by Micazu. 
Do you have questions or are you interested in a holiday home? Then use the 'Contact the seller' button to open the contact form and write your questions to the seller and/or make an offer. The contact form is included in the sales advertisement. 

The sales advertisement is created by the seller, who selects the photos, writes the texts and sets the selling price. There are no hidden costs during the sales process and as a buyer you pay nothing to Micazu.  

Micazu has no influence or control over the content of a sales ad, nor the price. However, before we put every advertisement online, we manually check the authenticity of the ad, the reliability of the seller and other important details. This makes Micazu a reliable platform for anyone who wants to buy or rent a holiday home.  

Do you have any questions for Micazu? Our Customer Care team is at your service every working day from 09:00 to 17:00 to answer your questions and solve your problems.

How is the payment arranged?

Once your booking request has been accepted by the property owner, they will contact you as quick as they can (by either email or phone) to make arrangements for payment, rental conditions, key handover and other important matters.


How do I pay the host?

1. Pay online
We work with Online Payment Platform to allow you to pay securely using payment methods such as credit card, iDEAL, Mister Cash and Sofort.

If you make your payment via Pay online, you will receive emails from Micazu with the relevant links so that you can make a secure online payment.

Tip: Create a free My Micazu account, then you have a complete overview of your payments and can also pay via My Micazu. 

2. Payment directly to the host

Hosts who do not yet use the Pay online option, will arrange the method of payment directly with you. The host will let you know how to pay.

Can I also book a rental car?

If you don't want any hassle at the airport, once your booking request has been accepted, you can also book a rental car through our partner Sunny Cars. Reserve an affordable rental car through our car rental page, with no hidden costs, reservation fees or credit card fees!

I want to advertise my holiday home on Micazu. How do I sign up?

It is currently only possible for Dutch-speaking property owners to advertise on Micazu. This is because Micazu is a Dutch website for Dutch-speaking holiday home owners. All of our communications, including our terms and conditions and owner account pages are provided only in Dutch and therefore it is essential to understand and speak this language.

If you do speak and understand Dutch, you can sign up at

Can I take out cancellation insurance?

Of course, you can choose to take out Short-Term Cancellation Insurance with your booking request. We work together with Allianz Global Assistance wherever you take out the insurance. Do you already have an accepted booking request but no Kortlopende Annuleringsverzekering closed? Then it is still possible to take out a Kortlopende Annuleringsverzekering exit.

With this temporary cancellation insurance you are well insured for cancellation, delay and trip interruption. Also valid for last-minute trips!

How can I see holiday homes on a map?

In the search bar, type the name of the country, region or town where you are looking for holiday homes.

Click on the button Show on map which appears at the bottom of the screen (if you click on Fullscreen map, the map expands over the entire screen). In mobile view, click on the Map button. You will see blue markings on the map. Each blue mark is a holiday home. When you click on a marker, you will see a photo and a short description of the holiday home. By clicking on the photo, you will be redirected to the advertisement of this house.

This way you can see all the holiday homes that are close to each other in a well-arranged way.

How do I get an invoice/payment receipt?


Micazu does not send invoices to tenants.
However, every tenant does receive the following messages;

Confirmation reservation request

If the payment was made via our online payment platform;

  • Confirmation deposit to host
  • Confirmation of the remaining payment to the host
  • Or confirmation of full payment to the host

Do you have a My Micazu account?

  • Here you will find a proof of payment per booking
  • Go to the overview of your bookings via My bookings

Then click on View booking

Then click on Print receipt